The Future Contact Center Summit

January 26 - 30, 2015

Omni Orlando , ChampionsGate, Florida

Download the Agenda

Charting the Next Generation Customer Service Experience

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A 5 Day Customer Care Event Experience
600+ Attendees
Over 50 % Director Level & Above

The only customer care event that synthesises emerging trends, customer needs, disruptive technologies and business imperatives in to a clear vision for advancing service excellence.


85+ industry leaders sharing best practices for transforming

75%+ attendees director level and above - THE place
where leaders unite

Strengthen your competitive advantage by optimizing your customer
service experience

60+ of the latest technological innovationsand solution providers under one roof

Immerse yourself with 650+ like-minded peers to discuss complexity of the future

An action-oriented experience unlike anything you’ve ever seen

The most peer-to-peer focused event in the industry, not practitioner-to-vendor

Download the Agenda


Sponsorship Opportunity

Call Center Week Sponsorship Prospectus

  • Who Attended the 2014 Summit?Who Attended the 2014 Summit?

    This year's event is on track to be the biggest in Call Center Summit's 9 year history. Attached is a list of attending companies as of early December.. plus don't forget that more companies are signing up daily!

    Email with the subject line "CCS2014 - Current Attendee list" to receive via email.

Media Partners
Media Partner
Connections Magazine
CRM Xchange
Call Center Search
Customer Experience Insight
Event Organizer
Call Center IQ