The Future Contact Center Summit 2016

January 26 - 29, 2016

The Rosen Centre, Orlando, Florida

Download the Agenda

Charting the Next Generation Customer Service Experience

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A 5 Day Customer Care Event Experience
500+ Expected Attendees
Over 52% Director Level & Above

The only customer care event that synthesizes emerging trends, customer needs, disruptive technologies and business imperatives in to a clear vision for advancing service excellence. Request the brochure.

The Future Contact Center Summit is the answer to your questions. Translate trends into a strategic business.

For more information, contact us or register online.

Download the Agenda


Sponsorship Opportunity

Call Center Week Sponsorship Prospectus

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    In the 2015 Contact Center Investment Report, we surveyed 50 senior customer care executives from around North America about the hottest customer care solutions, investment priorities, outsourcing, expansion plans and much more.