The Future Contact Center Summit

January 26 - 30, 2015

Omni Orlando , ChampionsGate, Florida

Download the Agenda

Charting the Next Generation Customer Service Experience

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A 5 Day Customer Care Event Experience
650+ Expected Attendees  
Over 53% Director Level & Above

The only customer care event that synthesizes emerging trends, customer needs, disruptive technologies and business imperatives in to a clear vision for advancing service excellence. Request the brochure.

The Future Contact Center Summit is the answer to your questions. Translate trends into a strategic business.

In celebration of releasing a sneak preview of the event, we are running an exclusive Buy One Get One 40% Off Standard Price promotion until October 3rd for end users only. For more information, contact us or register online.

Download the Agenda


Sponsorship Opportunity

Call Center Week Sponsorship Prospectus

  • Who Attended the 2014 Summit?Who Attended the 2014 Summit?

    This year's event is on track to be the biggest in the Summit's 10 Year History. Attached is a list of attending companies last year. Notice how many brought teams to the event!

    Email with the subject line "2014TFCCS - Past Attendee list" to receive via email.

Media Partners
Event Organizer
Call Center IQ
The Future Contact Center Summit LinkedIn Group
Media Partner
Connections Magazine
CRM Xchange
Call Center Search
Customer Experience Insight